customer service practitioner

The Level 2 Customer Service Practitioner Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be
delivered from the workplace, digitally, or through going out into the customer’s own locality.

The course includes:

  • Know the appropriate legislation and regulatory requirements that affect your
    business.
  • Show you understand the customer’s point of view.
  • Take ownership for keeping your service knowledge and skills up-to-date
  • Take ownership from the first contact and then take responsibility for fulfilling
    your promise.

Apprenticeship standard for a customer service practitioner

Assessment plan for a customer service practitioner