The Level 2 Customer Service Practitioner Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be
delivered from the workplace, digitally, or through going out into the customer’s own locality.
The course includes:
- Know the appropriate legislation and regulatory requirements that affect your
- Show you understand the customer’s point of view.
- Take ownership for keeping your service knowledge and skills up-to-date
- Take ownership from the first contact and then take responsibility for fulfilling