Operational Departmental Manager

The Level 5 Operational / Departmental Manager

An operations/departmental manager is someone who manages teams, projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


The course includes:

  • Operational management approaches and models
  • Business development tools
  • Operational business planning techniques
  • Development of sales and marketing plans
  • Setting targets and monitoring performance
  • Set up and manage projects
  • Risk management
  • Business finance
  • Leadership styles
  • Time management techniques
  • Strategic planning
  • Commercial awareness
  • Organisational vision and goals