Terms of Business

Logistics and Distribution Training Limited

TERMS AND CONDITIONS

  1. Obligations of the “Trainee Driver” (anyone who has made a payment towards any course provided byLogistics and Distribution Training Limited):

(a) Provide full and accurate information to Logistics and Distribution Training Limited at all times – failure to adhere to this may invalidate a booking and result in the Trainee Driver forfeiting all monies paid towards their course

(b) Be in possession of all necessary legal and/or driving documentation at all times while undertaking their course – the Trainee Driver accepts full responsibility for their driving licence and the entitlements thereof

(c) Ensure the correct provisional and full entitlement(s) have been added to their driving licence – any Trainee Driver without the correct entitlement(s) may not be allowed to train and all monies paid towards the associated course will be forfeited

(d) Ensure their driving licence is valid – if a Trainee Driver is banned from driving at any point during their contractual period all monies paid towards their course will be forfeited

(e) Show the relevant testing authority a form of photographic ID (i.e. their current driving licence, with the correct entitlement) on the day of their Theory / Practical Test and where appropriate produce valid Theory Test pass certificates – if these conditions are not met the Trainee Driver will forfeit the Test and all monies paid in relation to that Test

(f) Ensure they are not under the influence of alcohol or illegal drugs during their course – if Logistics and Distribution Training Limited the course will be terminated immediately with all relevant fees forfeited

(g) Undertake to attend their training course on the agreed date(s). If a Trainee Driver wishes to change the agreed dates they must provide suitable notice and pay the associated change fee – these are at the discretion of Logistics and Distribution Training Limited and prices vary: please contact Logistics and Distribution Training Limited for prices and terms. If the associated change fee is not paid the course will proceed as originally agreed and the Trainee Driver’s result will be recoded as a ‘Fail’ with all monies paid towards that course forfeited

(h) Accepts that if the qualified instructor believes the Trainee Driver has not reached the required standard to attend the driving or operator Test for reasons of safety, the Trainee Driver will be excluded from that Test

(i) Commit to conducting themselves in an appropriate manner: Logistics and Distribution Training Limited reserve the right to terminate a course without notice should they, in their reasonable discretion, decide that a Trainee Driver has acted or behaved inappropriately, including but not limited to verbal and physical abuse towards Logistics and Distribution Training Limited staff or DVSA staff. If a Trainee Driver wishes to appeal such a decision they should do so to the Director, Colliery Lane, Thurnscoe, Rotherham S63 0JF

(k) Logistics and Distribution Training Limited reserve the right to update or amend these Terms and Conditions (Terms) at any time and that the Terms prevailing at the time of enquiry applies – this is in accordance with law and does not affect a Trainee Driver’s statutory rights.

  1. Training withLogistics and Distribution Training Limited:

(a) In the event of the training vehicle breaking down, Logistics and Distribution Training Limited will arrange for the Trainee Driver to have further training to make-up for lost time – this rebooking will be at a time convenient for the Trainee Driver and will be delivered at no extra cost

(b) In the event that a course or part of a course is cancelled due to instructor illness, Logistics and Distribution Training Limited will rebook any undelivered training at a time convenient for the Trainee Driver and at no extra cost

(c) In the event that a course or part of a course is cancelled due to inclement weather, Logistics and Distribution Training Limited will rebook any undelivered training or Tests at a time convenient for the Trainee Driver

(d) In the event that a Trainee Driver fails to attend or complete their course for whatever reason, including but not limited to certified sickness, all course fees will be forfeited

(e) Where applicable all course bookings are inclusive of DVSA Test fees however the Trainee Driver will be required to pay an additional fee to test in the evening or on Saturdays – please contact Logistics and Distribution Training Limited for prices

(f) Any complaints about Logistics and Distribution Training Limited courses should be directed to Director and sent by email to info@lad-training-group.co.uk Logistics and Distribution Training Limited will acknowledge receipt within 5 working days

(i) All bookings will be confirmed by Logistics and Distribution Training Limited and sent to the trainee driver via post, email or SMS. If a Trainee Driver has not received confirmation of their agreed booking they must contact Logistics and Distribution Training Limited – without confirmation from Logistics and Distribution Training Limited there is no proof of booking

  1. Payment terms:

(a) Course fees must be paid in full before dates for that course can be arranged on a Trainee Driver’s behalf, Business to business services will be offered on an account basis subject to financial checks carried out by Logistics and Distribution Training Limited. Payment terms will be specified on the invoice.

(b) A Trainee Driver’s contract begins on the day of their first transaction and their contract is valid for a period of 6 months (with the exception of Back-to-Back bookings – please see clauses 4(k) and 4(l) below)

  1. Cancellation and refund policy:

(a) Providing the remaining provisions in section 4 have been adhered to, if the Trainee Driver cancels their booking within 14 days of paying the full amount, or a part payment, then any monies paid to Logistics and Distribution Training Limited will be refunded in full, minus £35 for disbursements. This is provided the Trainee Drivers booking was placed without face-to-face contact – this is in accordance with the Consumer Contracts Regulations 2013

(b) Cancellations must be made via email to info@lad-training-group.co.uk

(c) Logistics and Distribution Training Limited will acknowledge a Trainee Driver’s cancellation email within 5 working days of receipt. Subsequent communication will outline the company’s decision regarding the Trainee Driver’s request for a refund and where a refund payment applies this communication will clarify the date and amount of the refund payment

(d) Any approved refund will be returned to the Trainee Driver 21 days from receipt of the Trainee Driver’s request

(e) The term ‘Course Bookings’ and ‘Booking’ applies to any Trainee Driver who has made a full or part-payment towards any course provided by Logistics and Distribution Training Limited. In line with the Consumer Contracts Regulations 2013, if a Trainee Driver’s online Theory Test training software account has been accessed their training is deemed to have begun, the 14-day ‘cooling off’ period outlined in clause 4(a) will no longer apply and the refund will be subject to the deductions outlined in the remainder of section 4

(f) Pursuant to clause 3(e), the following deductions apply to all refund requests:

  1. i) If a request is received within 14 days of the initial transaction (providing clause 4(e) does not apply): a full refund will be given minus a £35 charge for disbursements to cover costs incurred from postage, registration fees, and administration costs.
  2. ii) If a request is received within 14 days of the initial transaction and Online Training has begun: a cancellation fee of £200 applies.

iii) If a request is received 15 or more days from the initial transaction (providing clause 4(e) does not apply): a cancellation fee of 40% or £200, whichever is greater, applies.

  1. iv) If a request is received and dates have been secured and confirmed in writing (via email, SMS, or post), either for a Theory Test, Practical Training, or the Practical Test: a cancellation fee of 100% applies.
  2. v) If a request is received after 6 calendar months of the initial transaction: a cancellation fee of 100% applies.

(g) CPC Module 2 & 4 packages are non-refundable

(h) Trainee Drivers can attend the course(s) they have purchased up to 6 months from their initial purchase date – any courses unattended within 6 months of purchase will become null and void with no refund applicable. However, if the Trainee Driver contacts Logistics and Distribution Training Limited in writing before the end of their 6-month contractual period it may be possible to extend their booking – this is at the discretion of Logistics and Distribution Training Limited and the prevailing cost of the training will apply if applicable. Any additional fees – along with an accompanying extension fee – must be paid in full in order to extend a Trainee Driver’s contract period beyond the initial 6-month period

(j) If a Trainee Driver has had dates confirmed in writing (via post, email or SMS), the booking is both non-cancellable and non-refundable. If a Trainee Driver has had dates confirmed in writing but finds they are unable to attend it may be possible to rearrange their booking – this is at the discretion of Logistics and Distribution Training Limited and may incur a change fee: please contact Logistics and Distribution Training Limited for prices and terms

(k) If a Trainee Driver has purchased a ‘Back-to-Back’ package:

– The training course is deemed to have begun as soon as dates for the category C course are confirmed in writing – as such no refund is offered on unused C+E courses

– If the Trainee Driver has successfully completed the category C portion of a Back-to-Back package the C+E course must be booked within 3 months of passing the category C course: pursuant to clause 4(j) this therefore extends a Trainee Driver’s overall contractual period to 9 months and if the C+E course has not been booked within 9 months of initial transaction the C+E course will become null and void with no refund owed. In such instances the Trainee Driver may pay an extension fee allowing them to attend the C+E course – please contact Logistics and Distribution Training Limited for prices and terms

(l) Medicals: if a Trainee Driver has their application for a provisional licence rejected by the DVLA’s medical board on the basis of medical grounds, all course fees paid by the Trainee Driver will be refunded. This is dependent on the Trainee Driver sending Logistics and Distribution Training Limited a copy of the DVLA’s formal rejection letter and is subject to the Trainee Driver’s contractual period: it is the responsibility of the Trainee Driver to inform Logistics and Distribution Training Limited if the DVLA have not reached a decision regarding a medical – provided the Trainee Driver informs Logistics and Distribution Training Limited within their 6-month contractual period Logistics and Distribution Training Limited will allow a full refund on the basis of medical grounds

– The cost of any training already delivered will be deducted from the subsequent refund payment

– NB it is the DVLA not the examining doctor who determine the outcome of a Trainee Driver’s medical and any correspondence from an examining doctor will not be admissible as evidence of a refund on the basis of medical grounds

  1. Confidentiality and Data Protection:

(a) Logistics and Distribution Training Limited will keep confidential any information which the Trainee Driver supplies to Logistics and Distribution Training Limited in connection with this agreement, with the exception of basic personal details which may be shared with Training Partners and potential employers as part of the placement service provided by Logistics and Distribution Training Limited

(b) Logistics and Distribution Training Limited will be responsible for ensuring that the processing of personal data complies with the Data Protection Act, 1998

 

  1. Other Terms:

(a) This agreement is governed by English law. Both Logistics and Distribution Training Limited and the Trainee Driver submit to the exclusive jurisdiction of the English and Welsh courts in relation to any dispute concerning this agreement

(b) By paying the minimum Registration Fee the Trainee Driver agrees to be bound by the above